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No Internet since upgrade to Hub 5

Maxxy1
Joining in

on ‎03-12-2022 22:59

Hi

My laptop has lost the wifi signal and ethernet since I have upgraded to hub 5 box. My laptop cannot see the wifi signal and when I connect using a cable its not showing. Is it to do with the 5ghz?

can someone help me please as I cannot connect and virgin CS not helping

Thanks 

 

 

[MOD EDIT: Subject title changed for clarity]

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3 REPLIES 3

M_star99
Up to speed

on ‎04-12-2022 06:32

Just your laptop? Or other devices?

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Maxxy1
Joining in
In response to M_star99

on ‎04-12-2022 12:16

just my laptop, is it to do with 2.5ghz and 5ghz?

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M_star99
Up to speed
In response to Maxxy1

on ‎04-12-2022 13:09

i am thinking its more laptop related as if your other devices are connecting to the hub 5, and running normal it does seem your laptop side.
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