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sladep
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No Internet since 10th July 2018 BR6 Area 20

No internet since 10th July 2018 in BR6 area 20. Spoke to customer services in India who said it was an SNR fault and would be fixed by 17th July - 1 Week !!!!!!!!

Virgin Media broadband is hopeless. Taking a week to fix a fault is totally unacceptable and indicative of the extremely poor broadband service that VM supply.

The iPhone states broadband service is good in my area - ha ha ha ha ha VM very funny!!!!!

I am now moving over to BT as I can't stand the rubbish broadband service VM give. I'd advise everyone else to do the same and don't waste your money with VM.

 

Screen Shot 2018-07-12 at 10.05.48.png

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Re: No Internet since 10th July 2018 BR6 Area 20

Really sorry to hear about this sladep,

 

I've located your details and things appear to have since been resolved.

 

Let me know if this is not the case,

 

Nat_J

 


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sladep
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Re: No Internet since 10th July 2018 BR6 Area 20

Hi Nat_J

Yes all working now but it took multiple phone calls to to VM before an engineer was sent out to fix the issue. Engineer was excellent and located the issue to noise on the link. Previous engineers had put a noice suppressor on my connection in the fibre cabinet as a quick fix years ago so I've been suffering with poor speeds because of this. The issue was the drop from the pavement to my house, engineer ran a new cable and everything now is working well.

1. VM customer services - don't tell me there is a problem in the area when it's just a damaged cable to my house.

2. VM customer services - send an engineer out when I first ring up avoiding no internet for days not 3 days later!

Engineer was great, customer services room for massive improvement.

Paul.

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Re: No Internet since 10th July 2018 BR6 Area 20

Hi sladep, 

 

Thanks for getting back in touch. I am glad to see the engineer managed to get things resolved for you and sorry that it was such a hassle to get things sorted.

 

If you need any help in the future we will always be happy to take a look for you here. 

 

Take care. 


Emma


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