No Internet or very low speed

[shan_L]

In recent, I suffered very low speed: the google test shows 1.81 mbps download, 1.78 mbps upload, latency: 9ms, server: london.

It happens since two weeks ago, I asked help but was advised to reset the Hub 1, it worked for a while but back to low speed soon. 

Not sure how can I fix this. I called the number ends with 1111 but only replied by machine recorded useless instructions. The online chat is only working on working day. I used the chat box and only advised to do a 'reset'. Very disappointed. 

[shan_L]

It is very wired, it disconnected around every 10 minutes.

[shan_L]

As mentioned above, I am still using the Hub 1, it automatically disconnects for many times every day. Not sure what caused it. Any body can help?

[shan_L]

Thanks Paulina_Z, the current problem is it automatically disconnected. The connection was lost in my online meetings every 10-15 minutes. It's really weird.

[Lee_R]

Hi @shan_L thanks for getting back to us.

I am sorry your issues with the connection and the speed are ongoing,  Please do let us know how the tech visit goes.

Regards

Lee_R