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Thermite
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Message 11 of 20
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Re: No Internet download

I'm not sure if that image in my previous post is viewable?

These stats were pulled from the hub around 20:45

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 419000000 8.9 29 256 qam 32
2 203000000 8.4 27 256 qam 9
3 211000000 8.1 27 256 qam 10
4 219000000 7.9 27 256 qam 11
5 227000000 7.5 27 256 qam 12
6 235000000 7.1 27 256 qam 13
7 243000000 7 27 256 qam 14
8 251000000 7.3 27 256 qam 15
9 259000000 7.1 27 256 qam 16
10 267000000 7.3 27 256 qam 17
11 275000000 7.3 27 256 qam 18
12 283000000 7.4 27 256 qam 19
13 291000000 7.5 27 256 qam 20
14 299000000 7.9 27 256 qam 21
15 307000000 7.8 27 256 qam 22
16 315000000 8.1 28 256 qam 23
17 323000000 8.5 28 256 qam 24
18 363000000 7.9 28 256 qam 25
19 371000000 7.8 28 256 qam 26
20 379000000 7.9 28 256 qam 27
21 387000000 8 28 256 qam 28
22 395000000 8.5 29 256 qam 29
23 403000000 8.6 29 256 qam 30
24 411000000 8.9 29 256 qam 31


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 29.2 13720941 27
2 Locked 27.6 13372017 2487443
3 Locked 27.5 12669561 3187200
4 Locked 27.4 11852596 4014319
5 Locked 27.2 9047936 6825028
6 Locked 27.1 7745676 8118638
7 Locked 27.1 8597197 7279321
8 Locked 27.3 10424800 5440079
9 Locked 27.4 11659769 4213206
10 Locked 27.5 12918871 2940891
11 Locked 27.7 13881551 1973949
12 Locked 27.7 14435872 1412480
13 Locked 27.9 15188667 622712
14 Locked 28 15356512 443615
15 Locked 28 15427342 357953
16 Locked 28.2 15549655 163287
17 Locked 28.3 15522315 68774
18 Locked 28.7 14824458 2896
19 Locked 28.7 14749105 2368
20 Locked 28.7 14533725 1239
21 Locked 29.1 13893527 263
22 Locked 29.2 13243044 78
23 Locked 29.2 12823139 27
24 Locked 29.3 12471743 16

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 53700318 4.95 5120 32 qam 2
2 60300000 4.996 5120 16 qam 1
3 39400278 4.821 5120 16 qam 8
4 46200282 4.875 5120 16 qam 3


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

 

Network Log
Time Priority Description
26/08/2019 20:30:21 Error Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:30:22 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:30:52 Error Service Delete Response rejected - Invalid Transaction;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:30:54 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:31:9 Error DCC rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:31:11 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:33:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:33:36 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:36:12 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:38:46 Error Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:38:49 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:39:40 Error Service Add Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:39:40 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:41:41 Error DCC-ACK rejected authentication failure;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:41:42 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:43:5 Error Service Add Ack rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:43:11 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:44:3 Error Service Change Response rejected - Invalid transaction ID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/08/2019 20:44:3 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Thermite
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Message 12 of 20
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Re: No Internet download

Graph as a jpg..

Screen Shot 003.jpg

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Thermite
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Message 13 of 20
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Re: No Internet download

I'm not sure why pictures I attach aren't being displayed.  Here is a snapshot link of the graph.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3f5cd203a09d04cc7f741c4bf653c642c951e99d-26-08-2019

 

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Thermite
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Message 14 of 20
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Re: No Internet download

My broadband service the last three days. It's been like this since installation on the 22nd003744364dc420d181de897f3063bcd938ba4afe-25-08-2019 (1)~2.png

 

003744364dc420d181de897f3063bcd938ba4afe-26-08-2019~2.png

 

003744364dc420d181de897f3063bcd938ba4afe-27-08-2019~2.png

 

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griffin
Alessandro Volta
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Message 15 of 20
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Re: No Internet download

It looks like you have a downstream SNR issue and VM will need to take a closer look.

I would be aware that the VM Forum Team answer posts in date order from the date  of your last post in the thread, so bumping your post with additional data (which doesn't add much, the fault is plain to see) pushes your thread to the back of the queue.

 

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Thermite
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Message 16 of 20
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Re: No Internet download

Thanks for that.  Wasn't my intention to bump the thread.  Just get as much info as I could across when experiencing the issues.

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Thermite
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Message 17 of 20
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Re: No Internet download

So this ~18:00 drop out appears to be a consistent thing.  Somebody else mentioned this.  I'm not even using the web.  Nothing is connected to the hub.

003744364dc420d181de897f3063bcd938ba4afe-27-08-2019~3.png

 

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Thermite
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Message 18 of 20
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Re: No Internet download

Is anybody from VM able to help me with this?  Nobody has been in touch yet and my internet doesn't stay up for any amount of time after rebooting my hub.Screenshot_20**:**:**:**:**:**-670_com.android.chrome.png

 

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Forum Team
Forum Team
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Message 19 of 20
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Re: No Internet download

Hi Thermite, 

 

Thanks for posting and my apologies for the broadband issues.

 

From checking in the background, we do need a tech visit. I'll pop you a PM to arrange this.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Thermite
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Message 20 of 20
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Re: No Internet download

Many thanks John

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