14-07-2021 21:17 - edited 14-07-2021 21:20
For the past 3 weeks our internet has randomly been disconnecting for up too 2 days at a time and other days for a few hours, the internet light on the hub 3 starts flashing green, the wifi and power are also lit up green. When I sign into the hub settings it says that my internet access is denied. I’ve tried all of the instructions recommended to try and fix the problem but nothing works, it has on occasions spontaneously fixed itself. I’m totally fed up of having no internet and paying for a service that I’m not receiving, I would be grateful if someone could help resolve this problem ASAP, thank you.
on 14-07-2021 23:25
Sorry to hear about this...I have had a share of similar horry stories.
Please call Virgin Media and book an engineer...Make sure the engineer does not leave the house until the issue is fixed!!
on 15-07-2021 00:10
Every time I’ve booked an engineer the internet started working again so I’ve cancelled it
on 15-07-2021 07:02
on 15-07-2021 09:49
For the past 3 weeks our internet has randomly been disconnecting for up too 2 days at a time and other days for a few hours, the internet light on the hub 3 starts flashing green, the wifi and power are also lit up green. When I sign into the hub settings it says that my internet access is denied. I’ve tried all of the instructions recommended to try and fix the problem but nothing works, it has on occasions spontaneously fixed itself. I’m totally fed up of having no internet and paying for a service that I’m not receiving, I would be grateful if someone could help resolve this problem ASAP, thank you.
on 15-07-2021 10:33
There doesn’t seem to be anything there, just this…
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 227000000 | -18 | 31 | 256 qam | 12 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 31.9 | 121419 | 0 |
on 15-07-2021 12:38
on 15-07-2021 12:39
on 15-07-2021 12:59
I’ve booked an engineer but can’t get one to come out till monday, it’s an absolute joke…
15-07-2021 16:55 - edited 15-07-2021 16:57
@MissSupernova wrote:I’ve booked an engineer but can’t get one to come out till monday, it’s an absolute joke…
So that's within 2 working days ! I would say that was pretty good for a Residential contract which has no Service Level Agreement in place.
If you want next day service you need to be on a Business package - where there is an SLA on fix times.
You could try again later and see if there any cancellations slots have appeared you can pick up on