No Broadband

[Geodev]

On Saturday night at 8pm my broadband and TV went down eventually coming back on Sunday at 11am only for it to go down AGAIN on Sunday at 7pm and upto this point 1.10pm Monday it's still not on. Best guess is 4pm. Can anyone tell me what's going on as it's happened 4 times in the past 10 days. I'm in the BL4 Area

[Tudor]

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker

[Geodev]

Tried that , also phoned last night was told it would be on by 11pm and I'm still waiting. I can understand that issues occur but 4 times in 10 days is appalling

[Tudor]

Faults happen, sometimes they can take a while to be fixed. After all you only pay for a home contract, if you want a SLA you need a business contract.  

[Geodev]

I only pay for a home contract because I'm not a business. Whatever I pay for really shouldn't matter. What should matter is I'm not getting the service I'm paying for 

[gary_dexter]

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@Geodev wrote:

I only pay for a home contract because I'm not a business. Whatever I pay for really shouldn't matter. What should matter is I'm not getting the service I'm paying for 

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Faults happen as already explained. It happens with all ISP’s.

[Geodev]

I get that . I also am lead to believe this forum is designed to help people who don't understand why it's happened and not be dismissive when asked a question. 

[gary_dexter]

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@Geodev wrote:

I get that . I also am lead to believe this forum is designed to help people who don't understand why it's happened and not be dismissive when asked a question. 

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You won’t get an answer as to what or why it’s happened - residential services - no SLA or RFO’s.

[Melissa_F]

Hi,

Please keep things polite and respectful.

Please don't continue to make off-topic posts in this thread, as it doesn't help the OP solve their issue. If you want to continue a discussion, please either take it to Private Messages or discuss in our Chatter forum. Please also note that further off-topic posting may result in individual warnings, review the Forum Guidelines for more information.

Thanks

Melissa

[Tom_W1]

Hi @Geodev, thanks for your post and I'm really sorry to hear you were suffering from an outage, I can completely appreciate your frustrations.

I've checked your account now, and it does look like the outage has now cleared and that your TV is now operational.

Can you please confirm if everything is working or are you still facing problems?

Regards