on 03-01-2022 13:12
On Saturday night at 8pm my broadband and TV went down eventually coming back on Sunday at 11am only for it to go down AGAIN on Sunday at 7pm and upto this point 1.10pm Monday it's still not on. Best guess is 4pm. Can anyone tell me what's going on as it's happened 4 times in the past 10 days. I'm in the BL4 Area
Answered! Go to Answer
on 08-01-2022 09:41
Glad to hear this @Geodev.
Please do not hesitate to contact us if you need any further help.
Thanks,
on 03-01-2022 13:15
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker
on 03-01-2022 13:19
Tried that , also phoned last night was told it would be on by 11pm and I'm still waiting. I can understand that issues occur but 4 times in 10 days is appalling
on 03-01-2022 13:23
Faults happen, sometimes they can take a while to be fixed. After all you only pay for a home contract, if you want a SLA you need a business contract.
on 03-01-2022 13:59
I only pay for a home contract because I'm not a business. Whatever I pay for really shouldn't matter. What should matter is I'm not getting the service I'm paying for
on 03-01-2022 14:05
@Geodev wrote:I only pay for a home contract because I'm not a business. Whatever I pay for really shouldn't matter. What should matter is I'm not getting the service I'm paying for
Faults happen as already explained. It happens with all ISP’s.
on 03-01-2022 14:14
I get that . I also am lead to believe this forum is designed to help people who don't understand why it's happened and not be dismissive when asked a question.
on 03-01-2022 14:15
@Geodev wrote:I get that . I also am lead to believe this forum is designed to help people who don't understand why it's happened and not be dismissive when asked a question.
You won’t get an answer as to what or why it’s happened - residential services - no SLA or RFO’s.
on 03-01-2022 14:59
Hi,
Please keep things polite and respectful.
on 05-01-2022 15:30
Hi @Geodev, thanks for your post and I'm really sorry to hear you were suffering from an outage, I can completely appreciate your frustrations.
I've checked your account now, and it does look like the outage has now cleared and that your TV is now operational.
Can you please confirm if everything is working or are you still facing problems?
Regards