No BB in DY8 area?

[Cowshedder]

Hi.
BB stopped working about 20 minutes ago. No help from phone support (151). Have rebooted the hub4 - still has solid white light.  Can anyone help me to check if it's an area fault or just our router?
Thanks.

[Cowshedder]

Following on from previous post. I've just tried the reset button and the hub4 just remains on solid white light - no change in lights (colours or flashing), so I'm guessing even that's not working. 

Any ideas?

[Matthew_ML]

Hey Cowshedder thank you for reaching out and I am sorry you are having some connection issues.

I have taken a look at our side and I can see you have been speaking to our team, did they manage to get this resolved for you?

Please do let me know. Thanks