Virgin Media Community

[Jack_C]

I've been having connectivity issues for the past week or so and only just realised it's only happening to 2G devices connected via Wi-Fi, so an old tablet computer and laptop can't connect.

How do I identify the issue?

[jbrennand]

First off - what package are you on and what model of Hub do you have ?  Have you tried a Pinhole reset" to factory settings ?

[Heather_J]

Hi Jack_C, 

Thanks for posting

Sorry for the wireless problems you're having. As above, a reset is always a good place to start. You might also find that changing your wireless channel helps. 

Catch you again soon, 

Take care.