Nightmare with internet connection, devices constantly dropping out and hanging and losing Wi-Fi signal

[crusader]

HI All,

I have been a customer with VM for many years, recently i have been experiencing lots off issues with the Wi-Fi. my device constantly hang freeze and lose the connection to Wi-Fi even if i am in the same room as the router.

after my phone hanging yesterday while browsing the internet, my superhub can no longer broadcast my 5ghz connection. when any device in the house search's for Wi-Fi it can only see the 2,4ghz connection.

I logged on to the router and checked the settings and 5ghz is enabled. i did try disabling it and re-enabling it but this did nothing, i have restarted the router multiple times with no joy. 

i am on the M500 and recently getting loads of issues with dropouts of Wi-Fi.

network log shows the below.

2/09/2021 11:00:3	notice	LAN login Success;CM-
09/09/2021 05:40:40	critical	No Ranging Response received - T3 time-out;CM-
09/09/2021 05:34:59	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
06/09/2021 00:20:29	critical	No Ranging Response received - T3 time-out;CM-
02/09/2021 05:34:58	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
30/08/2021 20:32:32	critical	No Ranging Response received - T3 time-out;CM-
29/08/2021 17:34:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
28/08/2021 06:28:11	critical	No Ranging Response received - T3 time-out;CM-;
26/08/2021 05:34:57	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
24/08/2021 12:14:59	critical	No Ranging Response received - T3 time-out;CM-
22/08/2021 17:34:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
21/08/2021 13:03:3	critical	No Ranging Response received - T3 time-out;CM-
20/08/2021 18:22:50	notice	LAN login Success;CM
20/08/2021 06:17:48	critical	No Ranging Response received - T3 time-out;CM-
15/08/2021 17:34:55	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
12/08/2021 13:33:32	critical	No Ranging Response received - T3 time-out;CM-
12/08/2021 13:32:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-
10/08/2021 05:01:3	critical	No Ranging Response received - T3 time-out;CM-
05/08/2021 04:51:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM
03/08/2021 15:54:22	critical	No Ranging Response received - T3 time-out;CM-

[Lee_R]

Hi @crusader thanks for getting back to us.

Have you been able to follow the advice of lotharmat?

Regards

Lee_R

[crusader]

Hi yes I have added lsome rubber feet to the bottom of the the superhub 4 to lif it a little, I think I could do with getting one of the router USB fans to sit the hub on top of like suggested on other chats, but not got around to doing that yet. 

[Natalie_L]

Thank you for letting us know crusader. 

Has the Hub cooled down since it has been lifted? 

Are you experiencing any further issues with the service? 

Thank you 

[crusader]

Hi the hub is running quite warm but it looks like that is standard.

My Internet has been loads better since it was installed.

Thank you for the support.