on 04-03-2023 19:53
I am a 40 year BT user but not got speeds at new address so thought I give Virgin a try. Is it usual to be sent a basic Hub 3 with WiFi issue problems? BT don’t. How can I get a better Hub? Even sat next to router the WiFi drops. Really not happy and customer services non existent
on 04-03-2023 19:55
on 04-03-2023 19:59
on 05-03-2023 08:49
I have only been using my iPhone 13 sat by the router. My ring security keeps dropping or not connecting due to poor WiFi. The house is empty and I only have a desk top PC in storage
on 05-03-2023 09:36
Can you move the Hub to nearer the Ring? Or more in an open area?
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on 05-03-2023 09:42
I asked the engineer to give me a long cable she didn’t give me much. I assume I’m a VOLT customer as I have the M125 and O2
on 06-03-2023 19:39
Unfortunately impossible. Virgin are coming back to move the router and suggested a to link deco mesh
on 09-03-2023 09:25
Hi @Annabee666
Welcome to our community forums and thank you for your first posts.
Sorry to hear you have been having issues with your hub 3 and service drops. We can understand the inconvenience caused and we want to best help. I can however see you have an upcoming appointment with our team. Please let us know how this goes and if you need any further help. In the meantime, please also try our connect app here https://virg.in/connectapp which can help with WiFi issues.
Thanks,
on 09-03-2023 19:15
Ok thank you. Hopefully as an O2 customer I can get VOLT and an upgraded hub. If no better I’ll have to get a mesh network or something
on 10-03-2023 11:08
@Annabee666 wrote:Hopefully as an O2 customer I can get VOLT and an upgraded hub. If no better I’ll have to get a mesh network or something
I don't rate any of the VM Hubs, particularly their wireless performance - hence I use my VM Hub in modem mode and use a third party router.
BT Home Hubs are far better, especially in terms of WiFi - as borne out by various marketing tests/Ofcom tests. I still use a BT Smart hub as an additional wireless access point in part of the house (with a third party router).
If I were you I'd look to get a third party router or mesh system and use the hub in modem mode.