on 07-07-2021 13:46
I’ve had ongoing issues with my router and after reading on here it seems it may be because it needs updating. We’ve had it for 5/6 years, it was fine at first but now we have issues most days. How do I order a replacement?
Thank you for any help you can provide.
on 07-07-2021 13:52
on 07-07-2021 15:33
Thank you for your quick response. I have done this several times over the past year and still get the same issue - the wifi drops out multiple times a day.
The hub is also very hot to the touch.
on 07-07-2021 15:36
on 07-07-2021 15:36
on 08-07-2021 12:43
Thank you for your help.
It’s only on wifi we’re having issues, Ethernet is working fine.
I’m not sure which hub / model it is - how could I find out?
There is only one light showing and that is orange when the wifi is working and when we’re having problems.
Thank you again for any help you can give.
on 08-07-2021 14:27
on 09-07-2021 13:58
Hi @As34,
Thanks for your recent posts! Sorry to hear of the issues you've been having with your hub recently and your devices losing connection.
I have been able to locate your account using your forums details and have ran a couple of checks - there are a few up and downstream levels out of specification which we would advise a visit for, as our tech will be able to fix / replace the equipment and check that everything else is working well.
I'd like to get this booked in for you as early as we can so will just send you a private message to confirm a couple of details first.
Please keep an eye on the purple envelope at the top of the page!
Kind regards,
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on 13-07-2021 11:33
Hello @As34,
Thanks for coming back to me. The visit is all booked in for you and you can check this via your online My VM Account - you can change the date/time there too if necessary.
Keep us posted on how the visit goes.
Kind regards,
New around here? To find out more about the Community check out our Getting Started guide