on 19-02-2024 09:51
Virgin Media (bless 'um) have sent me a new router "Because you have both Virgin Media broadband and an O2 mobile plan, you’re now eligible for exclusive Volt benefits." The problem is that I haven't got an O2 mobile plan. (I was trying to sign up for an O2 account so that I could use the wifi in the coffee shop, but I'm not sure if if actually got one.)
The second problem is that there are dire warnings that if I don't install the new router within 5 days that I will lose my service.
What to do? (apart from wasting half a day talking to VM.)
Thanks for any advice.
on 19-02-2024 12:53
Check your VM Online accounts, make quite sure there is not an authorized change of service.