New order paused due to "gone away form"

[kitbutterworth]

Hi Virgin Team,

I set up a new Wifi last Tuesday and received an order summary, order reference: CH2009662987

I later received a "gone away form" on Thursday. I waited the 48 hours in here for an update and didn't receive anything. Our router was due to be delivered on Saturday 07/05/2022.

Can I please have a status update for the order and when I should expect the Contract to start and the router be delivered.

Many thanks,

Kit.

[VM-Jon]

Hi There,

Welcome to the community and please accept my apologies for the difficulties you are having with your order. I would like to look into this for you. I will send you a private message for some details and get right back you you.

Thank you

Jon

[VM-Jon]

Update - This has now been resolved and i am please to say the order is back on track.