We've got a hub4 that's been faulty since the 2nd week of having virgin roughly 2 months, I've rang virgin multiple times and the customer service team told me to reset it most times, other times they've told me there's an intermittent fault and they'd check my service between 24 and 48 hours and then never got back to me!.
The engineer told me he had no hub4s in his van and that he would have to order one in, I overheard him say to his manager that he was too busy to deliver one on the day of the check (even though his manager suggested he had time). He then told me he'd ring me within 5 minutes to tell me the date he'd be able to do it suggesting it wouldn't be too long. 2 hours later he rang to say it would take 2 weeks it's appalling service for such a big company I never had any issues with my previous supplier.
