New hub now blink doesn’t work

[jimred]

i need some help please, i renewed my contract and i received a new hub which i fitted today, all seem to be working but my blink system wont connect despite putting in the correct password, it was working fine with the old router.

my laptop ipad and alexa are all working fine, spoke to Blink its a router problem but Virgin are so unhelpful all i want to do is go back to my router but apparently they cant do that!

i have been cut off twice and been on the phone over a hour…..please help also i am not very technical-understatement!

why is nothing straightforward with them they must know people contact blink to the hubs, its always scary upgrading!

thanks

james

[Nickimacleod]

Oh, forgot to say ... also factory reset the actual sync module a good few times.

[Leesenior83]

nothing new to suggest but just so you know exactly what worked for me. I moved away from the hub (i was within about 3m  for most efforts, it worked when i was other side of the house), I had 5hz element of the hub swithced off and I did the sync module update thing of holding in the reset button while plugging in. I had deleted everything from the blink app so was setting up from scratch. That worked for me but i feel your frustration.

I have seen one comment of simply changing the wifi password worked for them, so worth giving that a go. I did try it, i even set up the 2.4hz as its own wifi or SSID or whatever its refered to as, but neither worked for me.

Good Luck

[Johabus]

Hi, 

did you manage to get it connected? 
I’m at the same stage, tried everything mentioned here, except I can not do it with WiFi only on my iPhone, then it’s complaining about no internet connection, after it connects to the module. 

feel like chucking everything in the bin. Starting with the Hub5

John

[paul_c_lboro]

I had the same problem - could not connect my Blink 1 sync module to my new VM router. I solved it by **temporarily** disabling 5 GHz WiFi on the router, connecting the sync module, then later re-enabling 5 GHz. The sync module was able to reconnect after a power cycle without a problem.