Hello, my parents, both pensioners were sold a new hub and box 6 weeks ago. It was sent to them and they were instructed to fit it themselves, neither are IT savvy. My mother managed to do this but still has no connection to Wifi on the TV. Long story short, visits from engineers, over-the-phone conversations, webchats, and children setting up, they still have intermittent WIFI on the TV and none on her IPad which she checks for her hospital appointments. Engineers say there is a problem with the area or give it a couple of hours and it will be ok, or the latest, if you have a problem with the TV watch your channels through youtube!
They pay a huge amount of money each month for a service that is completely inadequate. I would never have let them go ahead with the upgrade but this happened through a cold call over the phone when I was not there, my mother had no idea what she was signing up to and since has had no help or been able to watch the tv without it diss connecting every hour. This is causing them both so much stress and anxiety.
Please help.
