New hub. Wifi constantly dropping out. Any suggestions?

[kenfi]

New hub sent and set up fine. Works well with ethernet but constantly drops connection and reconnects on all of our devices irregularly. Highly frustrating as this is new and menat to be better.

We have tried everything I can think of.

[lotharmat · Accepted solution]

Can you try splitting the Bands?

You can split the WiFi bands by accessing your hub settings - to do this, you'll need to be connected to your hub and type in 192.168.0.1 into your web browser. You;ll then need to enter your hub's setting password (this can be found on the bottom of the hub).

Once you've access the dashboard, you'll need to go to advanced settings and then wireless - security. From there, you just need to change the SSIDs of both the 2.4ghz and the 5ghz signal to different names, you can just add on 2G and 5G to the end of the current network name.

Hit Save and then it should work!

Bear in mind that you'll have to reconnect all of your devices to the new SSIDs

[jbrennand]

And if that doesnt sort it.....

... and If it is a wifi only issue, then to address the wifi issues, VM now supply “wifi Pods” (not “boosters”). Pods are free to customers on 1GB or Ultimate Oomph packages.

Is that you?

If not you - will be charged £5/month. Its a simple solution and should work for you. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod(s).

Get either a…
(1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2) & (3).

[Travis_M]

Hi @kenfi

Thanks for posting on our community forum!

Sorry to hear that you are experiencing issues, how is your connection today?

Regards

[kenfi]

Hi Travis, Thanks for the contact. Works better with splitting between 2.4 and 5,

[Natalie_L]

Hi Kenfi, 

Thank you for the update 🙂 

We are glad to hear there has been some improvement since splitting the bands. 

We would ask that you monitor this over the next week or so and let us know if you experience any further issues.

Thank you