New hub 5

[David-e]

Hello Im new to this sort of thing so here we go

Had my old virgin router replaced with a new hub 5

all my net work worked fine with the old hub 3 but it had started to have problems so was replaced

What a complete nightmare its been trying to reconnect my smart Tv's (connected by lan cable) and Alexa . wish i still had the old router 

After tons of time rebooting and retrying all but 1 (new Tv) and 2 Alexa dots are not connected

not a happy man.

I just get connect to the network but no internet 

[jbrennand]

Try this first

Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! With the Hub still "switched on" throughout, press the reset pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker so log in and change them back to what they were/should be.

See if that sorts it - and try a connection on a laptop/computer connected to the Hub on an ethernet cable and see if that connects ok