New hub 5 not showing on connect app

[Anonymous]

In the virgin connect app it is still showing my old hub info after successfully setting up the new hub and signing out of the app and back in - can anyone help? Thank you

[Capt_Sarcastic · Accepted solution]

The Hub 5 offer email states:

"WiFi sharing and Intelligent WiFi Plus and Connect app aren't compatible with Hub 5."

[Adduxi]

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@Anonymous wrote:

In the virgin connect app it is still showing my old hub info after successfully setting up the new hub and signing out of the app and back in - can anyone help? Thank you

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 The app is not compatible with the Hub 5 as yet, as the Hub 5 is still by invite only and in trials, sort of ......  😉

You can manage the Hub with the GUI in your web browser.  http://192.168.0.1 

[Anonymous]

Thank you for the information

[Capt_Sarcastic]

The Hub 5s seem to be in a strange "trial, not-a-trial" state at the moment, but it's obviously the new VM modem/router hardware going forwards, so I'm sure the apps will support it sooner rather that later.

[gary_dexter]

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@Capt_Sarcastic wrote:
The Hub 5s seem to be in a strange "trial, not-a-trial" state at the moment, but it's obviously the new VM modem/router hardware going forwards, so I'm sure the apps will support it sooner rather that later.

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Doubtful. The Hub4 has been out for how long and it’s still not supported?

The connect apps serves no real purpose other than setting up the public Wifi hotspots