New hub 4 connection issues

[Rickyb1989]

Hi, 

So i signed up for volt as im on o2, i had a hub 3 which was fine, i got sent (automatically) a new hub 4, ive connected it but seem to have issues,

My phone connects and a couple of tvs but my android boxes connect and say no internet, and my daughters ipad just keeps trying to connect. 

Can anyone help with this (i have unplugged, restarted, rebooted etc)

When i click on test hub from my mobile everything comes up with a connection issue, wifi interferance.

[jbrennand]

Try a pinhole reset first as below.

Do you still have the old Hub3?
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Do a Hub “pinhole reset” - first make sure the 2 passwords on the Hub sticker are still there and legible first ! Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Passwords and SSID’s will reset to those on the sticker.

See if that sorts it.

[Paul_DN]

Hi Rickyb1989,

Thank you for reaching out to us in our community and welcome, sorry to hear some of your devices are facing issues since you changed to our Hub 4.0.

How are things now, did you try the pin reset as advised by jbrennand?

Regards

Paul.