on 01-10-2022 15:59
Hi,
Ive had my virgin BB since the middle of Sept and although I'm overall quite happy I keep getting WiFi dropouts.
I've checked the hub speeds and it all seems fine.. No issues reported and I've checked the WiFi channels and I'm on the best ones no major its not over crowded but we keep getting the WiFi dropping out or slowing right down... Under 20 a lot even crawling along at 5-10.
Im play a lot of mulitplayer online games and all the tvs are smart so use streaming for all our content consumption.. We have no ariel so the WiFi dropping or being really slow is a huge issue.
My wife is also a full time student and has a lot of online classes and it's starting to become a big problem for her as well.
We don't have anything connected by ethernet so it's an all WiFi house and I'm getting very frustrated.
We didn't seem to have this problem with our last bt router and I'm seriously considering moving back if we can't find a fix to this.
It happen a few times a day and it effects the whole house... Any ideas?
on 01-10-2022 16:12
Oh if it helps I'm using a hub 3.
on 01-10-2022 16:17
Does it happen if you use a Cat 6a Ethernet cable as a test?
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on 01-10-2022 16:24
Hi. Not sure, I'll have to go buy a cable and try as I don't one to hand.
I'm. Just going off past experience with my last router from bt.. I the 2 years I was with them we had 1, maybe 2 dropouts... I've had easily double digits ones with virgin since the 14 of Sept.
on 01-10-2022 16:45
on 01-10-2022 17:07
I'll pick one up tomorrow and have a check.
I'll let you know if it makes any difference.
Thanks for the offer to help
on 02-10-2022 17:32
Hi,
So tried an enthernet cable and that seems to work fine.
Unfortunately it's not really an option to connect my devices in the house using one A. because I have soooo many items and B. the whole point of getting a faster service was to negate the use of direct connection.
So I'm left with how do i make the WiFi more stable and reduce the drops outs/slow speeds I'm seeing. Its especially bad on the first floor.
And again we never had this issue with BT so im thinking it's a hub issue.
Any helo would be greatly appreciated.
on 02-10-2022 17:38
on 02-10-2022 21:20
Hi John,
I had already done the channel switching and we seem to be on the best ones as recommended already.
Its set to auto so I'm assuming it would switch if found to be congested.
I am on volt so a pod might be a good option but to order it using the Connect app it needs to scan when the WiFi drops.. And unfortunately when it does drop the Connect app won't work as it uses WiFi to connect! so I can't ever get it to register the issue using the app and therfore can't order one through the app.. Very frustrating l, so I'll think I'll wait for one of the VM representatives to reply on here to see if they can help.
Thank you for your help in the meantime though. Hopefully it gets sorted one way or the other soon.
on 05-10-2022 08:49
Hi there closetchimp,
Thanks for your detailed responses and welcome back to the community.
Many apologies for the service issues faced, if there are signal issues with this then I'd recommend a Pod.
I've dropped you a PM so we can get this sorted for you to try.
You'll find the message within the purple envelope icon.
Regards,