26-08-2022 16:54 - edited 26-08-2022 16:55
My home is a new build and when I search the address on your system it does not show up. The older houses on the street do, and some of them have Virgin Media.
I previously called and was told all I needed to do was add it to the post office list, which I did. But I still don't appear on your list of properties.
on 26-08-2022 19:31
Thanks for your post on our Community Forums @Rwat1, and I'm sorry to hear of this issue.
Check out the purple envelope in the top right hand corner for a private message from me.
Kindest regards,
David_Bn