on 16-02-2023 19:12
We are having some construction work done and need to have the cable entry point moved to a different external wall. How can i get this done and how much will it cost?
Also the original feed (cable from main road) is clipped to my garden hedges. Should this be in a protective cable or dug into the ground? Luckily myself or neighbour haven't caught this yet whilst trimming the hedges.
Thanks
Answered! Go to Answer
on 19-02-2023 12:59
Hi @Leebouy86 👋,
A warm welcome to our Community Forums and thanks for your post. It's great to have you here 😊
There is a non call out charge of £25 to relocate the entry point.
I will be more than happy to get this booked in for you so will pop you a PM now to confirm some details.
Hope to hear from you soon!
on 17-02-2023 00:34
on 19-02-2023 12:59
Hi @Leebouy86 👋,
A warm welcome to our Community Forums and thanks for your post. It's great to have you here 😊
There is a non call out charge of £25 to relocate the entry point.
I will be more than happy to get this booked in for you so will pop you a PM now to confirm some details.
Hope to hear from you soon!
on 22-02-2023 20:01
Thanks for confirming the requested details via PM @Leebouy86
I've booked a technician for you to come out and relocate the entry point for you. You can find confirmation of the visit via your 👉 online account.
Let me know if there are any problems with the date or time and I can look to reschedule this for you.
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this online or via the MyVM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.
As discussed a £25 call out charge will also be applied for the appointment.
Let us know how the visit goes!