on 26-02-2023 20:49
Hey All.
I've already got 2 wifi pods as part of the package I'm on and they have been superb, totally recommend them!
However I've just set up a garden shed and cannot get the WiFi to connect to it.
Am I able to get a 3rd pod and if so how, as again struggling via the app.
Any help/guidance much appreciated!
Cheers!
on 26-02-2023 21:58
Hi @Ironheart
Have you tried by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?
If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.
on 26-02-2023 22:09
Hey! Thanks for the reply.
Yes first thing i tried, but just asks you to call or chat, which neither appear to work?
on 26-02-2023 22:14
@newapollo wrote:Hi @Ironheart
Have you tried by logging into /my-virgin-media , as per the info below from https://www.virginmedia.com/wifi-max ?
How do I get a second or third WiFi Pod?If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab.
Although, I’m not sure that a ‘garden shed’ is going to count as a room? In fact I’m fairly sure that the Ts & Cs explicitly exclude ‘outbuildings’ etc. in the speed ‘guarantee’.
on 27-02-2023 07:48
Ah, do they? Fair enough. Can I purchase additional pods, do you know?
on 01-03-2023 15:54
Hi @Ironheart
Thanks for posting and welcome back to the community.
What issues with the app are you having please?
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 01-03-2023 16:05
Hey,
3 times I've tried to chat online, gone through security and just been left waiting for 90 mins plus, I assume I was cut off.....maybe I was still on hold....who knows!😀
on 01-03-2023 16:15
on 03-03-2023 18:13
Thank you for that information. Can you confirm what specifically is stopping you on the app from ordering the WiFi pod?
^Martin
on 05-03-2023 09:04
Hi Martin,
Unless I'm missing something, not being able to talk with anyone and place an order is stopping me ordering a pod.