New Virgin media supply for new dwelling in garden

[Tavare]

I have virgin Media for my existing property on Oxford Road in Cambridge and am building a new house in the garden accessed off a road to the side of the house (Wentworth Road). I would need a new separate virgin media connection for the new dwelling but I can not find who to contact to arrange this (when you search Wentworth Road it says Virgin do not operate in this area but is just down the side of the house with a connection). there was a phone number but it said it is disconnected when you call it.

Please advice?

[Adduxi]

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday.  They may be able to advise?

[Tavare]

Thanks for you reply, I tried the number and I have spent all morning trying various other numbers but no one appears to be able to help. I can not get details of how to get a supply to a new dwelling. which is literally in the garden of a dwelling Virgin supplies. As the Road to the side that the new house is accessed off isn't on Virgins database of properties that supply virgin media.

Not sure if anyone at Virgin can reply and help?

[newapollo]

Hi @Tavare 

Have you checked that the new address is listed with the Royal Mail?  If it isn't then it won't be on VM's database.

https://www.royalmail.com/personal/receiving-mail/update-your-address