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New Super Hub 4, Modem Mode, Port 1, Deco M4, No Internet, Couldn't Get IP Adress

Slevin
On our wavelength

on ‎13-09-2021 09:52

I have tried all the threads on this community and none of them work. 

I have a white light (good) on my Deco, so it's connected. It can find the Modem Mode Hub 4 (in Port 1). But it can't get an IP Address.

Everything was fine with my Hub 3, but I've already sent that back to Virgin.

I have tried the whole "do these steps in the exact order of power off, cable in, wait 5 minutes etc".

I have tried resetting is so many times.

My Decos have the most current firmware.

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22 REPLIES 22

Adduxi
Very Insightful Person
Very Insightful Person
In response to Slevin

‎13-09-2021 17:09 - edited ‎13-09-2021 17:12

One thing to point out, the Hub 4 or any Hub for that matter is not "hot swap or plug and play".

You cannot just switch from one mode to another without following a specific power on sequences.

If you set the Hub 4 to Modem mode, you must then power it off for at least 5 minutes.   Setup the Deco with Automatic IP in Router mode and leave it on.

Connect on the one cable from the Hub 4 to the WAN port of the Deco.

Only then should you power on the Hub and this will take 5 to 10 minutes to fully initialise and allocate a WAN IP address to the Deco.

If you connect your laptop to the other ethernet port on the Deco at this point, you should be able to use a browser to get to http://tplinkdeco.net and check the configuration is correct and working.  Also I think the default IP address of the Deco is 192.168.68.1 if the weblink is not working?

 

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legacy1
Alessandro Volta
In response to Slevin

on ‎13-09-2021 19:43

@Slevin wrote:

Hub4 in Router Mode

Router Mode, no Internet.

🙄

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

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Andrew-G
Alessandro Volta
In response to legacy1

on ‎14-09-2021 07:56

In addition to @Adduxi 's excellent advice, can I just add that when I recently did some flipping of my Hub 3 + Deco M4 in and out of modes to support some broadband fault finding, it took the Deco about five minutes in addition to the hub's mode change and subsequent restart times to gain an IP address. 

So after I'd put the hub in a different  mode it took the hub five minutes to come back online;

Then I had to unplug anything except the Deco and restart the hub (another five minutes),

And after the hub came back online, the Deco sat there with a red LED for another five to seven minutes.  You are allowing this extra time are you?   

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