Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Just joined
57 Views
Message 1 of 2
Flag for a moderator

New Router - Stopped working

Hi, I’m a virgin media broadband customer, I’ve been with you for 4+ years with the same router. Woke up yesterday morning and the router is completely DEAD. I’ve checked multiple adaptors and it seems the router is broke! 

I understand the current COVID situation but I was on the phone to call centre for 3 hours yesterday which ended up getting hang up on. 

Only people replying was for upgrades and cancellations! Can somebody help me out here? 

cheers 

0 Kudos
Reply
Highlighted
  • 24.45K
  • 1.4K
  • 3.11K
Alessandro Volta
54 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: New Router - Stopped working

Forum rep response times here is 5-7 days.

You can call or use the SMS service in the meantime. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply