on 07-02-2023 20:42
Will the engineer set this for us to match or do I need to get into the router to change this - we have a ton of stuff on the WIFi network as it is - including home security and we would prefer not to have to disturb everything and for them to just see a new router with the existing credentials, shrug and connect
Answered! Go to Answer
on 08-02-2023 07:32
In case the engineer does not assist, the SSID and Password are as easy to change on the VM Hubs.
Note to self :
The Virgin Media Hubs have a RESET button which reverts the Hub its factory SSID/password.
After a RESET remember to re-apply your preferred WiFi credentials.
on 07-02-2023 21:19
on 07-02-2023 23:04
Hi thanks for the reply - A BT Home Hub - we know all the credentials - Customer Service told us this wouldn’t be setup and we would have to reconfigure everything which seemed really unhelpful after a while we started to doubt she knew what she was really talking about - hence asking here
on 08-02-2023 07:32
In case the engineer does not assist, the SSID and Password are as easy to change on the VM Hubs.
Note to self :
The Virgin Media Hubs have a RESET button which reverts the Hub its factory SSID/password.
After a RESET remember to re-apply your preferred WiFi credentials.
on 10-02-2023 09:08
Hey DavidGMiles, thank you for reaching out and a warm welcome to the community and thank you for your question today.
Did the advice above help at all?
The tech should help you set everything up either way. Thanks
Matt - Forum Team
New around here?
on 10-02-2023 10:47
on 12-02-2023 13:10
Hello DavidGMiles.
Please keep us posted on how you get on. once the new hub has been set up.
Gareth_L