New Hub 5

[Cruzeroo7]

Attempted to do quick set up yesterday (from hub 3 to 5). Powered hub 5, just flashing blue light, telephoned Virgin asked to check other services - confirmed as working. Left powered for 30+minutes with no success. 

call logged for a call back within 4 hrs. Luckily was able to reconnect hub 3.

sadly 24hrs later, still no call back from Virgin.

is there anything I could try?

[Client62]

Hub Activation

Activation number 0800 953 9500

The Hub 5 may not be activated.

[Cruzeroo7]

Thanks, but tried that. It’s activated but still not working 

[Client62]

If you connect to the Hub at http://192.168.0.1/

1) Before login, Does the Router status check info look like it has connected to both Upstream and Downstream channels ?

2) If you login to the Hub's menus, there is status info that shows if  Internet / WiFi / Telephone are enabled, what does that show ?

[Tudor · Accepted solution]

If the old hub works then the new hub is not activated.

[Cruzeroo7]

Thanks, the hub was activated. When I subsequently spoke to the advisor he confirmed the hub 5 was showing active. As there was issues with the hub 5, call was logged and I was advised the hub 3 was still showing on list so connect back on. 
will give them a call