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New Hub 5 not working

Mrsploppy
Joining in

on ‎21-02-2023 10:17

Had a new Hub 5 yesterday to so say solve connection issues. Was working last night, woke up this morning to no internet. Tried switching off and on, pin hole reset. Cables all ok. Can someone from virgin help please. I called customer services who want to send a third engineer on Friday. Not good enough. 

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Tudor
Very Insightful Person
Very Insightful Person

on ‎21-02-2023 10:20

You are lucky to get a technician that quick. You will not get a response from a VM staff member for 2 or 3 days. The primary interface for problems is the telephone.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Akua_A
Forum Team
Forum Team

on ‎23-02-2023 11:32

Hi @Mrsploppy 

Welcome back to our community forums and sorry to hear you have been having issues with your hub. We can understand the inconvenience this issue may have caused you. How has service been since the last posting? Are you still looking forward to an engineer visit?

Thanks,

Akua_A
Forum Team

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