Received new Hub 5 and set it up.
Now, unable to receive stable internet connection and devices don't recognise WIFI, such as previously connected TP Link smart plugs and Alexa devices. All of which were connected to previous HUB 3.
Ipad shows, when connection, 433mbps.
white light, bottom right hand side of HUB, solid white.
Moved HUB from near TV, where previous HUB was situated, to table top with no obstructions and no improvement.
Net Vue CCTV cameras, that were connected to previous HUB, have re-connected, but when trying to add a new camera, no internet connection found.
Message appears that signal shows as 5Ghz and cameras need 2.4 Ghz only.
Keep getting messages, from Virgin media, to return old HUB to Virgin media, but I actually want old HUB reinstated as all home equipment worked fine then.
Tried re-connecting previous HUB but it appears Virgin media have disabled it.
Does anyone know of a work around / action to take to correct please ???
Virgin media, if you are monitoring, what's going on ??????