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New Hub 5 - Connect app cannot “see” it

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PompeySurfer
On our wavelength

on ‎09-02-2023 12:55

Yesterday I took delivery of  and successfully set up a Hub 5. 
Since then the Connect app can’t find the Hub and just takes me through the set up process which isn’t needed. 
I deleted and reinstalled the app but still it can’t find the Hub.

Any ideas?

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bitsandpcs
Fibre optic

on ‎09-02-2023 14:49

This is a known fault and VM say they 'are working on it'

See where this Helpful Answer was posted

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bitsandpcs
Fibre optic

on ‎09-02-2023 14:49

This is a known fault and VM say they 'are working on it'

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jbrennand
Very Insightful Person
Very Insightful Person
In response to bitsandpcs

on ‎09-02-2023 14:54

What do you want to do with the App? There is little it can do that you cant do after logging into the Hub settings on a browser - and by other means

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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PompeySurfer
On our wavelength
In response to jbrennand

on ‎09-02-2023 14:57

Very true John!

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PompeySurfer
On our wavelength
In response to PompeySurfer

on ‎10-02-2023 06:21

… it’s a new day, it’s a new dawn

and the app is now working fine

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