New Hub 4 keeps disconnecting

[declan_hoare_nt]

Just received new Hub 4 about a week ago. It is appallingly problematic. Since being fitted it has consistently dropped out on both wi-fi and on cabled connections. All devices connecting to the Hub 4 have had loads of problems - mobiles, desktop PC (ethernet connected), laptops (wi-fi connected), TV connected though powerline devices, virgin TV online app services e.g. BBC iPlayer, YouTube, netflix, amazon prime etc. and PlayStation.

Held for ages trying to get through by phone so thought I would try here. From other people having problems I assume you need BQM and router logs - see below

My BQM  - Ignore the 100% packet loss, this was where we have had the router turned off to reduce its temperature. By the way its no better after its been off overnight - starts dropping out immediately.

Interestingly the router became unresponsive a number of times when trying to login and download the logs.

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	-5.000000	38.983261	QAM256	25
13	235000000	-3.700001	40.366287	QAM256	13
14	243000000	-3.700001	40.366287	QAM256	14
15	251000000	-3.700001	40.366287	QAM256	15
16	259000000	-3.400002	40.366287	QAM256	16
17	267000000	-3.299999	40.366287	QAM256	17
18	275000000	-3.500000	40.366287	QAM256	18
19	283000000	-4.000000	40.366287	QAM256	19
20	291000000	-4.200001	40.366287	QAM256	20
21	299000000	-4.200001	38.983261	QAM256	21
22	307000000	-4.299999	40.366287	QAM256	22
23	315000000	-4.500000	38.983261	QAM256	23
24	323000000	-4.799999	38.605377	QAM256	24
26	339000000	-4.799999	38.983261	QAM256	26
27	347000000	-5.000000	38.983261	QAM256	27
28	355000000	-5.500000	38.983261	QAM256	28
29	363000000	-6.099998	38.605377	QAM256	29
30	371000000	-6.599998	38.983261	QAM256	30
31	379000000	-6.799999	38.605377	QAM256	31
32	387000000	-6.799999	38.605377	QAM256	32
33	395000000	-6.900002	38.605377	QAM256	33
34	403000000	-6.799999	38.605377	QAM256	34
35	411000000	-6.599998	38.605377	QAM256	35
36	419000000	-6.700001	38.605377	QAM256	36

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	38.983261	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	38.983261	0	0
22	Locked	40.366287	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
26	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.983261	0	0
29	Locked	38.605377	0	0
30	Locked	38.983261	0	0
31	Locked	38.605377	0	0
32	Locked	38.605377	0	0
33	Locked	38.605377	0	0
34	Locked	38.605377	0	0
35	Locked	38.605377	0	0
36	Locked	38.605377	0	0

[gary_dexter]

Yeah that connections something awful.

Post the network, Upstream and Downstream logs from the hubs admin pages back here as text 

[declan_hoare_nt]

The problems seem to have disappeared - hardwired, wi-fi and streaming - as strangely as they appeared. I will continue to monitor the connections.

[angel24]

I got a Hub 4 about the same time as you. I also had Hub 3 with no issues at all. I am now experiencing an unreliable connection that drops out. The speed when it works is good. I regret the upgrade & VM won't switch me back. It's unpredictable so I wasn't sure if this was just happened to coincide with a general drop in broadband in the area. However, I never had any problems at all with Hub 3 never even thought about it. 

Will be interested to hear how you get on and if the improvement stays for you.