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New Hub 4 installed worse speeds then before

james1986123
Tuning in

on ‎19-11-2021 15:17

Hi guys, So i have just installed my new hub 4 that i received about 30 mins ago, I have used the cat5e cable that came with my old hub 3 as the new one didn't have a ethernet cable.

On my hub 3 and my old package i was on the m500 package and getting about 557mb download. I upgraded my package to the Gig1 service i've done a speed test on the new hub 4.0 and i'm getting worse speeds than before about 332mb download and around 48mb upload. Not exactly great for going onto the gig1 service

0 Kudos
22 REPLIES 22

legacy1
Alessandro Volta

on ‎19-11-2021 15:22

Try changing the port your PC connects to the hub, you may want to get a better cable
https://www.amazon.co.uk/dp/B004WCQ1BO/?coliid=I2DKE3M9CO5J09&colid=2OMM1YH1AZSJG&psc=1&ref_=lv_ov_l...

run a ping -t 194.168.4.100 in CMD as you do the speed test
---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

0 Kudos

james1986123
Tuning in
In response to legacy1

on ‎19-11-2021 15:28

shall i post results of the cmd thing in here?

0 Kudos

james1986123
Tuning in
In response to james1986123

on ‎19-11-2021 15:33

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=131ms TTL=61
Reply from 194.168.4.100: bytes=32 time=171ms TTL=61
Reply from 194.168.4.100: bytes=32 time=198ms TTL=61
Reply from 194.168.4.100: bytes=32 time=211ms TTL=61
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Ping statistics for 194.168.4.100:
Packets: Sent = 273, Received = 273, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 6ms, Maximum = 392ms, Average = 28ms

0 Kudos

legacy1
Alessandro Volta
In response to james1986123

‎19-11-2021 15:33 - edited ‎19-11-2021 15:34

For the ping do you see any time outs or high latency spikes when downloading....Edit Hmm do you see spikes when not downloading?

---------------------------------------------------------------

BQM, Test for outgoing ports and SSL/L2TP VPN test

0 Kudos

jbrennand
Very Insightful Person
Very Insightful Person
In response to james1986123

on ‎19-11-2021 15:34

How are you testing speeds on the Hub4 - wifi or ethernet?

can you try it this way...
______________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected Then test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

james1986123
Tuning in
In response to jbrennand

on ‎19-11-2021 15:47

Same as before about 372mb on that modem mode test

0 Kudos

james1986123
Tuning in
In response to james1986123

on ‎19-11-2021 16:11

Untitled-2.png

this is a test from samknowsrealspeed does this tell the issue??

0 Kudos

jbrennand
Very Insightful Person
Very Insightful Person
In response to james1986123

on ‎19-11-2021 16:30

Look in the Hub settings for the configuration data and the Download table showing "Max Data Rate Transfer Speed" (or similar!) it will be in bps not mbps and it will show what your Hub is configured ro receive

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos

Andrew-G
Alessandro Volta
In response to james1986123

on ‎19-11-2021 16:51

Personally I'd rule out ethernet cable and port issues - if those were the problem, then the PC connection would drop back to 85-100 Mbps, because the options open for ethernet connections to a Hub 3 or 4 are 10, 100 or 1,000.

I would guess the reason you see the problems with the change from Hub 3 to 4 is that the DOCSIS 3.1 technology that the Hub 4 uses is far mode demanding of line quality than DOCSIS 3.0, so a connection that's a little bit ropey but tolerable for a Hub 3 might be a problem for a Hub 4.

Given the poor speeds you're seeing, you might want to risk VM's legendary customer service and phone it in as a speed fault, and come back here if they give you any claptrap excuses, or won't just send out a technician.

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