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cbils001
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New Hub 3 not working

Hi.

My new Hub 3 is not connecting apparently it was plug and go replacing my old hub which was apparent broken.

Had solid white light but bot on the phone said to reboot the device now I have all 3 lights flashing green. Power WiFi and the internet lights. Bot on the phone says it's all activated and no issues and cuts me off.

Says I need to sign in or at least it did when I had white light. Also same issue with old hub now.

It's all connected correctly.

Supposed to be working from home so a quick response would be great.

Screenshot_2021-02-17-09-34-10-692.jpg

Screenshot_2021-02-17-09-35-15-573.jpg

Screenshot_2021-02-17-09-39-22-624.jpg

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jbrennand
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Re: New Hub 3 not working

Call and check that it has been activated properly - it sometimes doesnt happen properly.

Call - 0800 953 9500 – you will need the serial number off the barcode sticker and also your account number, Call now but at 08.00 (Mon-Sat) or 09.00 (Sun) for the best chance of getting through quickly.

One thing to check is if you still have the old Hub put that one and see if it connects. I know you said it was "broken" - was that physical - or just stopped working ? If it does then the new one is definitely NOT activated - as it would have been "replaced by the new one.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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