I was happy with my system - everything worked fine. But then a few weeks ago I had a call from VM saying they were giving me an upgrade - V6 box and a new better hub - Hub 3.
But the ethernet ports do not work. Is it possible that someone from VM could respond? Why can't I post direct to VM support?
I've tried telephoning Support but they are not good - tell me it's my PC and want to transfer me to a chargeable organisation. It is not my PC - 4 devices using ethernet cannot connect using any of the ports, and remember that all these worked fine with the previous router.
Is it a new self-install ? If so did you call in to "activate" it ?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
do a full reset - hold the button a good 30 sec - dont guess time it and add a bit - if that does not work a few choices
1 - wait here for VM - they take a week or so to get to threads - sure they will replace the hub
2 - ring retentions - again they may just replace the hub but if you have your old hub and is a SH2 or 2ac they can reactivate that - they may object but they can do it as long as you are not on 350
put the hub into modem mode and add your own wifi router - that may or may not work - depends if any of the ports become live
dial 150 or 0345 454 1111 and follow the prompts to - 'thinking of leaving us' - then "technical issues" - dont worry about that they do much more - open 8am -10pm 7 days a week - should take you to a UK call centre