New Cable - Now Low Speeds

[greagsby46]

Hi All,

After 10 months of waiting I've finally got a new cable installed!

Now ive gone from 700MB down to 400ish with the new cable. Ive been told that because the previous cable had a cut and water damage that the new cable power levels may be out. Could someone please let me know.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	339000000	3.8	40.9	QAM256	26
1	139000000	5.5	40.4	QAM256	1
2	147000000	5.5	40.4	QAM256	2
3	155000000	5.4	40.4	QAM256	3
4	163000000	5.2	39.4	QAM256	4
5	171000000	5.2	37.6	QAM256	5
6	179000000	5.2	37.6	QAM256	6
7	187000000	5.2	39	QAM256	7
8	195000000	5	40.4	QAM256	8
9	203000000	5	40.9	QAM256	9
10	211000000	4.9	40.4	QAM256	10
11	219000000	4.6	40.9	QAM256	11
12	227000000	4.6	40.4	QAM256	12
13	235000000	4.5	40.4	QAM256	13
14	243000000	4.6	40.9	QAM256	14
15	251000000	4.4	40.4	QAM256	15
16	259000000	4.4	40.4	QAM256	16
17	267000000	4.7	40.4	QAM256	17
18	275000000	5.4	40.4	QAM256	18
19	283000000	5	40.9	QAM256	19
20	291000000	4.6	40.4	QAM256	20
21	299000000	4.8	40.4	QAM256	21
22	307000000	5.5	40.4	QAM256	22
23	315000000	5.4	40.9	QAM256	23
24	323000000	4.4	40.4	QAM256	24
25	331000000	3.9	40.4	QAM256	25
27	347000000	3.7	40.4	QAM256	27
28	355000000	3.3	40.4	QAM256	28
29	363000000	2.8	40.4	QAM256	29
30	371000000	2.9	40.4	QAM256	30
31	379000000	3	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.946209	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	39.397190	0	0
5	Locked	37.636276	0	0
6	Locked	37.636276	0	0
7	Locked	38.983261	0	0
8	Locked	40.366287	0	0
9	Locked	40.946209	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.946209	0	0
15	Locked	40.366287	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.366287	0	0
19	Locked	40.946209	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
25	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.366287	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

42

2.2

119005616

6

[greagsby46]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	39.5	5120 KSym/sec	64QAM	1
2	43100000	38.8	5120 KSym/sec	64QAM	2
3	36600000	38.3	5120 KSym/sec	64QAM	3
4	30100000	37.5	5120 KSym/sec	32QAM	7
5	23600000	37.3	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

10

10.4

35.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

10

OFDMA

208

53.4

0

0

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	38060
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	38059
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[Tudor]

Nothing wrong at all with those stats.

[greagsby46]

Could someone from VM please comment. Bad ping spikes now, buffering videos. Download and upload speed seem ok. 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	339000000	3.8	40.9	QAM256	26
1	139000000	5.5	39	QAM256	1
2	147000000	5.5	38.6	QAM256	2
3	155000000	5.2	37.4	QAM256	3
4	163000000	5.2	37.6	QAM256	4
5	171000000	5.1	38.6	QAM256	5
6	179000000	5.1	38.6	QAM256	6
7	187000000	5	39	QAM256	7
8	195000000	4.9	39	QAM256	8
9	203000000	4.9	40.4	QAM256	9
10	211000000	4.8	40.4	QAM256	10
11	219000000	4.6	40.4	QAM256	11
12	227000000	4.6	40.4	QAM256	12
13	235000000	4.6	40.4	QAM256	13
14	243000000	4.6	40.4	QAM256	14
15	251000000	4.5	40.9	QAM256	15
16	259000000	4.5	40.4	QAM256	16
17	267000000	4.8	40.4	QAM256	17
18	275000000	5.4	40.9	QAM256	18
19	283000000	4.9	40.4	QAM256	19
20	291000000	4.5	40.4	QAM256	20
21	299000000	4.5	40.4	QAM256	21
22	307000000	5.2	40.4	QAM256	22
23	315000000	5.3	40.4	QAM256	23
24	323000000	4.5	40.4	QAM256	24
25	331000000	3.9	40.9	QAM256	25
27	347000000	3.6	40.4	QAM256	27
28	355000000	3.4	40.4	QAM256	28
29	363000000	2.8	40.9	QAM256	29
30	371000000	3	40.4	QAM256	30
31	379000000	3	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.946209	0	0
1	Locked	38.983261	0	0
2	Locked	38.605377	0	0
3	Locked	37.355988	0	0
4	Locked	37.636276	0	0
5	Locked	38.605377	0	0
6	Locked	38.605377	0	0
7	Locked	38.983261	0	0
8	Locked	38.983261	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.366287	0	0
12	Locked	40.366287	0	0
13	Locked	40.366287	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.366287	0	0
21	Locked	40.366287	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.366287	0	0
25	Locked	40.946209	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	40.946209	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

33

Locked

41

2

2722194321

925

[greagsby46]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600000	39.5	5120 KSym/sec	64QAM	1
2	43100000	38.8	5120 KSym/sec	64QAM	2
3	30100000	37.8	5120 KSym/sec	64QAM	7
4	36600000	38.5	5120 KSym/sec	64QAM	3
5	23600000	37.5	5120 KSym/sec	64QAM	9

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	4	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

10

10.4

36.0

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

10

OFDMA

208

53.4

4

0

[greagsby46]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	52480
Max Traffic Rate	1200000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	52479
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[carl_pearce]

What does this site report:

https://samknows.com/realspeed/

[greagsby46]

Im in modem mode as im using an ASUS RT-AX68U as the router so unable to run this test, may try tomorrow. 

[Megan_L]

Hi Greagsby46, 

Thanks for your post, I am sorry you're having this issue with your broadband services recently. 

I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue. 

This is due to be fixed  - 12 JAN 2023 13:00 - but please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you. 

I am sorry for any inconvenience or disruption this may be causing right now but we will be happy to offer you updates as and when you want them.

Thanks, 

Megan_L

[greagsby46]

Thank you Megan that's helpful, i did see there was a local area issue on the website however since then it now doesn't report an issue.

Hopefully it is a local issue and is resolved soon, took a year to get a new cable in. Just want a stable service!!

If you could keep me updated that would be perfect.