I've just checked your connection and can see that your upstream power needs to be adjusted by an engineer.
We can do this via online chat.
Do you realise what you said? Are you sure the levels can be adjusted via online chat?
What report did the last engineer submit when he was sent because of incorrect levels and did nothing other than being rude and condescending?
Why is the chat link you posted not working and saying "Sorry, but either our team are currently busy helping other customers, or it’s outside our opening hours. Please try again between 8am-9pm Monday to Friday, 8am – 3pm at weekends. Thank you."
Who will I speak to on this live chat? Yet another random who has no idea. What exactly was the point of you posting a link to live chat out of hours when you got my hopes up I may be speaking to you? What's the difference with the link you posted as opposed to me choosing to contact "customer service?"
Re: New 350Mbit installation today. Router supplied with old 9.1.116V firmware.
19-12-201812:22 - edited 19-12-201812:41
I really thought I was getting somewhere for a minute but after private messages it turns out literally all John_G gave me was a link to the regular web chat customer service. (which is constantly unavailable BTW)
Virgin Media is literally the worst company I have dealt with in my entire life. Out of all companies in the world, by far the worst.