on 12-07-2021 15:52
Hi,
I'm sure there's a straightforward answer to this but I'm unable to find one that works.
I'm able to login into the virgin site, the virgin media connect app fine, but the virgin media sidd never connects when I'm out. Uninstalling the app and putting back made no difference.
When I first setup 12months ago it worked first time. Now nothing I've tried can get it working again.
Thanks in advance
on 12-07-2021 15:54
on 12-07-2021 16:45
Hub3
on 12-07-2021 16:48
Pretty sure that the question meant what mobile device are you using the VM Connect App on and what version of the operating system is it using?
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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on 12-07-2021 20:22
Arhh Redmi Note 9, Android 11
on 12-07-2021 22:55
@leeds85 wrote:Arhh Redmi Note 9, Android 11
I believe that there is a problem with the Connect App on Android 11 currently. VM are working to find a resolution.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 13-07-2021 06:52
@Graham_A wrote:
@leeds85 wrote:Arhh Redmi Note 9, Android 11
I believe that there is a problem with the Connect App on Android 11 currently. VM are working to find a resolution.
Yup - The app is having issues with Android 11!
on 13-07-2021 09:06
Doesn't seem possible to sign in manually either which is a shame.
on 14-07-2021 16:02
Hi leeds85,
Thanks for reaching back out, we are working on the fix for Android 11 and will hopefully get this resolved ASAP, apologies for any inconvenience caused.
Regards
Paul.
on 15-03-2022 11:37