on 20-06-2022 21:41
Over the past few days our router has needed rebooting atleast once a day due to no broadband, WiFi or land-line. The TV still works but shows an error of not connected to the network and land-line says line cord error, please check
on 20-06-2022 21:53
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page http://www.virginmedia.com/servicechecker although this only covers large outages.
VM will not dispatch any technicians while an area fault exists.
If no faults found:
Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.
on 21-06-2022 22:53
At 22.35 tonight we lost broadband and landline. TV continued ok. Diagnosis onnthe suggested booking a technician, which I have now done
on 24-06-2022 20:01
Hi Peggy3019,
Thanks for posting, and sorry to hear you've had some issues with your connection.
Please keep us posted with how your technician visit goes.
Alex_Rm
on 02-07-2022 15:39
Router was changed today but fault still occuring
on 02-07-2022 20:38
Here is the Network log from the Hub website for the NEW router
Time Priority Description
02/07/2022 20:15:52 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 20:07:38 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 20:03:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 20:03:37 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 20:03:37 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 20:03:2 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 20:02:59 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 19:58:49 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 19:57:18 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 19:49:33 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:57:1 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:48:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:48:2 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:48:2 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:47:18 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:47:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:10:57 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:10:26 | critical | REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:10:26 | Error | T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2022 18:10:26 | critical | Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 02-07-2022 23:36
Can we have the full stats please.
on 05-07-2022 19:33
Called virgin media last night, check on line found an issue which we were told would be sorted with in 24hrs, issue still exists. Come on virgin contract is up soon if you want to keep a customer
on 08-07-2022 08:41
Good Morning @Peggy3019, thanks for the recent update.
It looks like there are no area issues, and upon doing a flow on your equipment, we will need to have another engineer sent out to you.
Check out the purple envelope in the top right hand corner for a private message from me, so I can take some details from you, and get this booked in.
Kindest regards,
David_Bn
on 08-07-2022 08:41
Good Morning @Peggy3019, thanks for the recent update.
It looks like there are no area issues, and upon doing a flow on your equipment, we will need to have another engineer sent out to you.
Check out the purple envelope in the top right hand corner for a private message from me, so I can take some details from you, and get this booked in.
Kindest regards,
David_Bn