on 14-11-2021 20:15
Hi , I had an issue with packet loss and Latency on my broadband , this was sorted by 2 engineers visits to ensure the issue was not in my house but both said no its a network , this was passed to the network team who resolved the issue.
but it seems the issue has came back and is a lot worse now but it was fine for months , attached is a BQM showing fine on the 9th and then 11th and 12th it has been like this since , cant watch netflix or game at all as I had 76% packet loss at one point , I have checked all connections inside my house and they are fine they are never touched and also when I do service check on my VM it says Network issue and it tried to send a signal to the router and the router would reset and to check its fixed after 10-20 minutes,I have done this now about 7 times its not even resetting the router at all and that's as far as I can go myself .
can this be checked by a network team ?
Regards
Answered! Go to Answer
on 15-11-2021 16:57
on 15-11-2021 16:57