on 06-08-2021 11:56
Hi We have had virgin installed since March and have always had issues with wifi dropping out on all devices. We have had three engineer visits, new coax cables installed from the virgin box outsid ethe house, new Hub 3.0 and even a new fibre cable installed to the house. We are still experiencing drop outs on wifi. has happened every day for the last two weeks at any time of the day but most recently at night requiring the hub to be turned on and off to reset the wifi. The last engineer has now asked that I start again with customer service to report an issue but it means I need to start from the very beginning with a hub ests etc. How do I get help directly from Virgin to sort the problem or has anyone had similar issues and found a solution?
on 06-08-2021 14:47
on 06-08-2021 15:04
Hi it affects both wired and WiFi connection. Do you know how I can get this followed up by Virgin without starting the process again as it is an ongoing issue that is not resolved but when contacting virgin I need to go through their technical test process all over again
on 06-08-2021 15:21