30-01-2021 17:25 - edited 30-01-2021 17:28
So over the last few weeks (since before xmas) I've had issues related to speed and intermittent drop outs, which an engineer came to fix last week (23 Feb) - but couldn't, as the issue was with the taps (all) in the cab. I was only getting 1 channel on upstream, and voltage was high.
For the last week that seems to have been ok, but voltages still high. Apparently, it was meant to be fixed Wed 27 Feb, but I have seen no improvement.
However, today, I have completely lost all connection, so I rebooted - nothing, reset - nothing.
I have attached screen shots of the routers status page.
I have another engineer booked for Tuesday 2 Feb, but I doubt they will be able to do anything, as the issue clearly is not my end.
Is there anything I can do to contact VM about this (other than customer services) - or assume they are aware of this, and wait out?
Many thanks,
Jon
on 30-01-2021 17:34
Best to ring VM just after 8am or alternatively you can wait here for a Virgin staff member to pick it up, typically between 5-10 days, sometimes sooner, sometimes later depending on how busy they are.
on 30-01-2021 19:19
30-01-2021 19:24 - edited 30-01-2021 19:26
on 30-01-2021 21:31