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laurentskye
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Network Cutting Out Intermittently

Hello, for the last few days my Hub 3.0 network has been cutting in and out consistently, with reset after reset doing nothing. My network log shows both RCS Partial Service warnings as well as SYNC Timing Synchronisation failure critical. This is affecting both ethernet and wifi at the same time and it is driving me mad. If anyone is able to look at the status data of my hub that would be a great help.

Here it is

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14110000005.137256 qam1
2419000000538256 qam2
3427000000538256 qam3
44350000004.838256 qam4
54430000004.838256 qam5
6451000000538256 qam6
74590000005.138256 qam7
84670000005.437256 qam8
94750000005.637256 qam9
104830000005.938256 qam10
114910000006.138256 qam11
124990000006.338256 qam12
135070000006.538256 qam13
145150000006.538256 qam14
155230000006.538256 qam15
165310000006.638256 qam16
175390000006.938256 qam17
18547000000738256 qam18
195550000007.138256 qam19
20563000000738256 qam20
215710000006.837256 qam21
225790000006.938256 qam22
23587000000738256 qam23
245950000007.538256 qam24

 

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.600
2Locked38.6180
3Locked38.650
4Locked38.600
5Locked38.910
6Locked38.650
7Locked38.660
8Locked37.6110
9Locked37.970
10Locked38.950
11Locked38.650
12Locked38.600
13Locked38.650
14Locked38.670
15Locked38.650
16Locked38.960
17Locked38.670
18Locked38.660
19Locked38.660
20Locked38.660
21Locked37.650
22Locked38.930
23Locked38.920
24Locked38.660

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000038.5512064 qam1
23940000038.5512064 qam2
32580000037.8512064 qam4
43260000038.3512064 qam3



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000

Any help would be greatly appreciated, cheers x

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jbrennand
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Re: Network Cutting Out Intermittently

Nothing obviously wrong in there. Can you post up the Network logs as well.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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