I received an email the other day about a device using your internet conection may be infected with malware. Tels me to go to the VM website and use aprogram, which I did and then my PC crashed as teh software Virgin told me to use, Sophos saw it as a malware and it was ina shut down program lop until I puled the power plug. The letter I have has a reference number, so it would be more helpful If I can get the MAC address of teh actual device that is suppose to have this issue? Is that possible?
I have not yet changed the wifi password as I have 23 other devices I need to get swapped. I wil make a new WIFI with a new SSID and password and swap my devices over. I tend to think it was caused by my daughrters phone, as when she visited the other day a few hours later I received an email before the leter arrived, so I need her to come again and see what happens