Apologies if you have tried this already. If you look through the Amazon questions for this device, several people have commented that to set it up to the VM Hub you need to plug it in near the Hub and then use a laptop to find the device's wifi, connect to it and it should auto open the browser and set up page. Did you try that route?
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.