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Netgear Orbi RBK23 and VM Hub 3

Indieana85
Tuning in

on ‎11-01-2022 22:06

Hey there, I wonder if someone can help - FYI I am not technical but with instructions can do most things...  I think...

We have a 200mb package with our virgin, and have been connected to our Orbi RBK23 3 unit system for over 2 years, however we never had better than 20mb download and 12mb upload speeds.

Our contract is up so were looking at moving, and one of the reasons I listed was the poor speeds.  The engineer had me disconnect the the Orbi and turn off the modem mode, and I was then getting 200+mb download direct through the VM Hub 3.

Before we leave VM, is it possible to get better/comparable speeds through the Orbi system?  Unfortunately our VM Hub is too far from the main rooms my wife and I work in hence our using the Orbi.  

FYI, in my study I got 70mb download speed through the Hub alone.

Any help, gratefully received...

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4 REPLIES 4

gary_dexter
Alessandro Volta

on ‎11-01-2022 22:48

What wired speeds do you get when connected to the Orbi?


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If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
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Indieana85
Tuning in
In response to gary_dexter

on ‎12-01-2022 07:44

Hey Gary, thanks for the question.

We never had a wired connection to the main Orbi unit as it was too far from my study.

The second unit was wired to my iMac and averaged 20mb downloads.

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gary_dexter
Alessandro Volta
In response to Indieana85

on ‎12-01-2022 07:47

You need to test at the primary node to find where the issue lies. 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
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Indieana85
Tuning in
In response to gary_dexter

on ‎12-01-2022 07:54

thanks Gary,

Just re-setting up the network (using this guide: https://community.virginmedia.com/t5/Networking-and-WiFi/Best-way-to-connect-Orbi-50-to-Hub-3/td-p/4...) once it's up and running I'll order a new compatible cable to check.

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