Netflix blocking shows due to vpn?

[Rob52001]

Hi. Ive seen this problem on here a few times and now I’m experiencing it. 
Some Netflix shows are being blocked due to me using a vpn which i am not. Netflix advised talking to virgin which is basically impossible so has anyone had any success resolving this issue. 
Its definitely a wifi problem as it works fine on my phone with wifi turned off. 
Thanks. 

[Rob52001]

Also, it shows all shows in modem mode. 

[legacy1]

I'm sure one day this will happen to me...

Email Netflix say you cancel if they don't unblock your IP.

[Alex_RM]

Hi Rob52001,

Thanks for posting and sorry to hear you're having some issues with Netflix.

What is it you're watching Netflix on?

Does it work via the TV?

Alex_Rm

[Rob52001]

On TV.  It will only show all programmes in modem mode or on my phone in data mode with wifi switched off. 

[Hayley_S]

Hello @Rob52001,

Welcome back, thanks for posting.

I am sorry to see this, can you please tell me if you have tried doing a pinhole reset on your Hub? To reverse any changed settings. 

Many thanks,

[Rob52001]

Yes ive tried the pinhole reset and tried unplugging for a few minutes. 
I actually had all shows yesterday but today they are gone again. 

[Vikki_M]

Hi @Rob52001

Thank you for coming back to us with an update.

I am going to send you a private message so we can look into this further for you.

Please look out for the purple envelope in the top right of the page and pop me a reply when you can. 

[legacy1]

So VM can fix Netflix block? hmmm...

[VMCopperUser]

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@legacy1 wrote:
So VM can fix Netflix block? hmmm...

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They can query geolocation problems if they really wanted to, like if the ip blocks are assigned incorrectly.  To me this sounds a lot like operator error and that might be why they took it private, someone else probably "helped" them at some point in the past by putting dns or vpn in place to help get better movies.  Course, that's my guess and I could be wrong.