Netflix and Disney + wifi

[THOMMO7777]

Hi when I connect to these with WiFi ,I quite often get buffering ,when I check my download speed I sometimes get as low as 1mb ,had broadband for about 3 months and WiFi is pretty poor,I think I'll have to connect with ethernet cable .

[lotharmat · Accepted solution]

Ethernet is always better than WiFi but to be honest - if your device is close to the hub you shouldn't really get buffering on netflix..

CHecking with an ethernet cable will rule out it being a broadband problem but in the meantime:

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!

[THOMMO7777]

Hi it seems like my problem could be with the apps on my TV,which is slowing my WiFi ,Disney+ and netflix down,what I've done is login to netflix through my virgin media box and it is working fine ,and is not slowing my WiFi down,I don't think there is a Disney+ channel on virgin media is there?

[Steven_L]

Thanks for coming back to us @THOMMO7777 and that is correct that we dont have the Disney+ app available on our boxes at the moment.

Have you tried an ethernet connection to see if that can help you out? 

Regards,

Steven_L

[THOMMO7777]

Yes I done that and it's sorted problem out,

[Molly_G]

Hey @THOMMO7777,

Thanks for the update, glad to hear this. Do drop back if you need any future assistance.

Kind regards,